An Edmonton Police investigation has led to criminal charges and helped dismantle suspected scam call centres in Pakistan linked to millions in cellphone fraud losses.

The Edmonton Police Service (EPS) has helped disrupt an international cellphone fraud operation believed to have caused approximately $20 million in local losses. Investigators identified a network targeting Canadians through fraudulent calls impersonating major telecommunications companies. The scheme allegedly operated from multiple call centres in Lahore, Pakistan, beginning as early as October 2024. Police have received approximately 100 reports of the scam in Edmonton this year.

The fraudsters reportedly posed as representatives of Rogers, Telus and Virgin Mobile. They offered victims free or heavily discounted cellphones and wireless plans. Victims were persuaded to provide personal information and order devices through their legitimate service providers. Once the phones arrived, scammers called again, claiming incorrect devices had been delivered. Victims were then instructed to ship the phones to another address, where associates collected them for resale.

In early October, EPS officers searched a residence near 97 Street and 113 Avenue in Edmonton. Investigators arrested 31-year-old Johnathan Cesar and seized electronic devices, suspected forgery equipment and fraudulent identification documents. Cesar faces charges of fraud over $5,000, trafficking in property obtained by crime and possession of forgery equipment. The allegations have not been proven in court.

Evidence collected during the investigation helped police identify suspected scam call centres operating in Pakistan. EPS shared its findings with international law enforcement partners in late October. The information contributed to enforcement operations by Pakistani authorities that disrupted several suspected fraud facilities. The investigation also involved cooperation with telecommunications companies, shipping businesses and Canadian police agencies, including Peel Regional Police, the RCMP and Ontario Provincial Police.

EPS investigators are urging Canadians to verify unexpected cellphone offers before sharing personal information or ordering devices. Constable Brian Mason warned that the scam exploits consumers’ trust in established telecommunications providers. Residents should contact their service providers directly using verified contact information rather than following instructions from unsolicited callers.

Anyone who suspects they have been targeted can contact Edmonton Police at 780-423-4567 or #377 from a mobile phone.

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Originally published on Canadian Fraud News.